Thursday, March 31, 2011

Troubleshooting: The human side of the technical process

I have a friend who is working on a new hardware deployment for a large bank.  He ran into a couple hiccups and called me for my opinion.  After reviewing his configuration and not seeing any obvious problems, I suggested he confirm that the hardware is working correctly.  He did the usual stuff such as swapping out cables, but still no love.

Read more at my Computerworld blog...

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