Wednesday, January 19, 2011

Avoiding a collision between technology and emotion

We don't normally associate the term "emo" with IT. In fact, emo is usually associated with a genre of emotionally-charged music listened to by unsmiling teenagers wearing lots of black. As IT pros, however, we sometimes have to deal with end-users who are under pressure to accomplish a task right when some component of IT/IS fails. Like the emo teenager, that end-user is probably not smiling and very much emotionally-charged. It's at times like that emotion and technology intersect. It's also at that moment when our emotional intelligence skills can make the difference between a successful outcome or a disaster.

...Read more on my Computerworld blog

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