Murder is not an option: How to deal with difficult end-users

From the office worker who insisted on using refrigerator magnets to attach floppy disks to the side of his computer to a high-priced attorney who demanded the IT guy come to his office to move the keyboard on his desk, we've all dealt with our share of difficult end-users.  Sometimes, they're difficult because they're digitally-challenged, other times they're difficult because they're jerks.  Regardless, the successful IT person figures out a way to deal with them successfully and without bloodshed.

...Read more on my Computerworld blog