Almost done with the Customer Service for I.T. Pros book

I've been working feverishly (okay, as feverishly as I ever work) on finishing the customer service book.  I just keep finding cool stuff to include.  One of my clients was, however, complaining about how one of the customer service for I.T. people books was like 400 pages long.  He observed that there was no way most of his staff would take the time to read it.  Our customer service book is currently at 126 pages, so that seems digestible!  At any rate, we (meaning Paul, my co-author and me) should be done with it in the next few days, then off to the publisher!